Comtrust Hungary contract for SAP implementation

Comtrust Hungary contract for SAP implementation Comtrust – the SAP Contact Center specialized partner announced the signing of contract and implementation in the Hungarian Sole-Mizo Group Bonafarm. This is the first implementation of this solution on the food market...

Revolutionary standards in Customer Service

Revolutionary standards in Customer Service Waiting only a few seconds to connect with the infoline, dedicated agents adapted to the real needs of customers and – what is the most important – problems solved on the very first contact with the call center. It’s the...

Skype in Proama for mass contacts

Skype in Proama for mass contacts Proama introduces Skype as the new channel of communication with customers. Thanks to the contact center SAP BCM integration calls from Skype goes directly to Proama’s National Customer Service Division and are handled in the same way...