Contact Us
Find out how customers use our products and services. Welcome to contact!
Send Message
Industry news
News:
Customer Communication Enters a New Era: AI Bridges Marketing, Sales, and Service
The way businesses communicate with their customers is undergoing a major transformation. The direction of customer communication is changing. Once siloed departments, marketing, sales,...
Streamlining customer service communications: Refreshing Aquanet S.A.’s contact center system
CUSTOMER STORY We spoke with Katarzyna Szram, Sales Director at Aquanet, and Sebastian Tur, Technical Director at Comtrust, SAP implementation partner, about how changing Aquanet’s...
Artificial Intelligence strategy in SAP Customer Experience
At the virtual event “Intelligent CX” we showed how we combine the power of AI with the context of business data and business processes. During sessions and life demo we demonstrated what...
How is AI revolutionizing sales, customer service and marketing? Webinar
We cordially invite you to our online webinar organized together with SAP regarding artificial intelligence entitled: “Intelligent CX, or how artificial intelligence – generative,...
Aquanet commits to a chat bot
Aquanet S.A. is one of the companies that decided to invest in chat bot technology, even before the ChatGPT boom. This company is one of the leading water supply companies in Poland - it...
Certificate of Qualification – SAP-Qualified Partner-Packaged Solutions for Comtrust 1trust
Warsaw, March 27, 2023 – Comtrust, a trusted SAP’s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust...
Sinch Contact Pro Solution Now an SAP Endorsed App Available on SAP® Store
Sinch, the Customer Communications Cloud, the company Comtrust has partnership with, announced its Sinch Contact Pro solution, supporting omnichannel customer service at scale, is now an...
Comtrust supports the Student Research Club of the Warsaw University of Technology
We would like to thank Comtrust for the opportunity to collaborate and support the activities of our SKN Manager research club. We appreciate any initiative by external companies to help...
To know how to reach the summits – those of mountains and those of innovation. Comtrust the partner of SAP NOW
The biggest event of the year, SAP NOW, which brings together innovative businesses with digital transformation experts, will take place in Sopot soon, on 11-12 October 2022. The most...
Snieżka Digital Transformation
Śnieżka, a manufacturer of construction chemicals, is after a transformation project of several years. What was its purpose? When did it start and how did it proceed? Śnieżka Group carried...
Blog posts:
Sinch Omnichannel Contact Center Out-of-the-Box Integration with CRM and ERP – Security, Stability, and Ready-Made Enterprise Connectors
Why do CIOs in retail and e-commerce choose Sinch Contact Pro? For IT Directors in retail, wholesale, or e-commerce companies, three key areas are crucial when implementing an omnichannel...
Enterprise chatbots in customer service. How do they differ from regular chatbots, and who implements them in retail and e-commerce?
For customer service directors, customer service managers, and service managers in retail, wholesale, and e-commerce companies, chatbots are increasingly becoming the front line of...
RCS inspiring use cases across industries
Poland welcomes RCS: the future of messaging is here! Comtrust offers RCS from Sinch, a leading RCS vendor that help businesses connect with their customers so they can keep them engaged,...
TRANSFORMING CUSTOMER SERVICE WITH ARTIFICIAL INTELLIGENCE
How to implement artificial intelligence? What functions can artificial intelligence perform? What's new in artificial intelligence? Wherever your organization is in its AI adoption...
Why do businesses need a chatbot? Best practices for building chatbots
Everyone has questions that need quick answers and if they could just ask a chatbot, that would be great. Therefore, chatbots can be useful for the following reasons Why do businesses need...
Chatbot migration. New channels, integrations, GenAI
The main challenge in changing technology is the migration and transfer of logic from the 'old' to the 'new' chatbot. Arguably, these are different tools and different technologies, which...
Artificial Intelligence strategy in SAP Customer Experience Comtrust
Within SAP CX, SAP AI strategy focus on three key areas: Predictive, Generative and Conversational AI. Let’s take a look at how SAP Customer Experience is using AI into the flow of work...
The Best Tech for the Best Customer Engagement
Your ability to drive growth and revenue this holiday season will certainly be determined by your customer engagement strategy. It will also be determined by your technology. Customers may...
Tips for better customer engagement before, during, and after the holiday shopping season
Each year, the holidays spark a surge in consumer shopping. Customers will be flocking to your brand (and your competitors) with their wallets open, ready to spend, looking for good...
Omnichannel Marketing Tactics
A winning customer engagement strategy depends on a number of factors, with marketing tactics being one of the most critical. The specific tactics you use, the campaigns you run — these...
Products
SAP Customer Experience
SAP Field Service Management
SAP Conversational AI
SAP Intelligent Robotic Process Automation
Sinch Contact Pro
VoIP Infrastructure
1trust Service
Services
Implementations
Project management
Integration and Support