Without Mobile Are Your Communications Really Unified?

Comtrust together with Benemen summarize UC Expo in London (19-20.04.2016) where company representatives and customers discussed the challenges facing telecommunication and unified communication. Those problems have something in common which is isolation of systems and services.

“In our reflections on the UC Expo we wrote about how we may have been taking our mobile integration too much for granted – says Dave Clarke, Benemen. In fact many of the people we spoke to told us about the real headaches they have from having too many separate communications systems and even when they had so called unified communications it was not integrated with mobile or even Skype for Business.”

For visitors and experts from mature markets it was new that it is possible to integrate Skype for Business and mobile via the SIM card rather than via an app. This means that mobiles are fully integrated with Benemen platform and with Skype for Business so it is truly ONE Cloud Based Unified Communications Platform. The Benemen service provides users with much more than unified communications to meet business demands for communications in all areas.  The service integrates telecom networks, business systems, and communication platforms. This achieves full PBX & Call Centre capability across all devices including fixed, mobile and Skype for Business. Companies providing all communication services from one cloud based platform addresses these challenges, increases their productivity and lowers their communication costs.

In practice this makes a real difference to customers who can focus on their core business and improve their user experience whilst we take care of their internal and external communications without substantial capex. “For example – adds Dave Clarke – At Toyota Auto and Toyota Finance Finland for example Microsoft Lync was integrated with the Benemen platform in a truly unified communication solution. Now users can call and answer calls to their personal number with Lync or their mobile. Other users can see the unified availability of their coworker’s Lync client or mobile device to really know the most effective way to communicate.”

Most organisations have nowadays a mix of different telecommunication solutions including PBX, call center, mobile phones, and unified communications software. In many cases these are different solutions, isolated and not integrated because of complexity and big costs of the integration. Unfortunately, individual and separated communication solutions do not provide optimal value for the business. The answer for this challenge is Benemen’s platform that integrates all the telecommunications services into one single platform.