by weronika | Nov 18, 2024 | Blog_en
Why do businesses need a chatbot? Best practices for building chatbots Everyone has questions that need quick answers and if they could just ask a chatbot, that would be great. Therefore, chatbots can be useful for the following reasons Why do businesses need a...
by weronika | Nov 15, 2024 | Blog_en
Chatbot migration. New channels, integrations, GenAI Make an appointment for a Chatbot Technology Audit The main challenge in changing technology is the migration and transfer of logic from the ‘old’ to the ‘new’ chatbot. Arguably, these are...
by weronika | Sep 9, 2024 | Press Release
Streamlining customer service communications: Refreshing Aquanet S.A.’s contact center system CUSTOMER STORY We spoke with Katarzyna Szram, Sales Director at Aquanet, and Sebastian Tur, Technical Director at Comtrust, SAP implementation partner, about how changing...
by weronika | Jun 24, 2024 | Blog_en
Artificial Intelligence strategy in SAP Customer Experience Comtrust Within SAP CX, SAP AI strategy focus on three key areas: Predictive, Generative and Conversational AI. Let’s take a look at how SAP Customer Experience is using AI into the flow of work for...
by weronika | May 6, 2024 | Press Release
Artificial Intelligence strategy in SAP Customer Experience At the virtual event “Intelligent CX” we showed how we combine the power of AI with the context of business data and business processes. During sessions and life demo we demonstrated what AI in SAP Customer...
