by admin | Apr 13, 2023 | Blog_en
WhatsApp: What businesses need to know about changes in 2023 From transactional notifications to surveys and promotional campaigns, the WhatsApp Business Platform allows businesses to reach users on the most popular messaging app in the world. With more than two...
by admin | Dec 1, 2022 | Blog_en
SAP Is a Leader in the 2022 Gartner® Magic Quadrant™ for Configure, Price and Quote Application Suites I’m pleased to share that Gartner has named SAP a Leader in the Magic Quadrant for Configure, Price and Quote Application Suites. This is the fifth consecutive year...
by weronika | Dec 8, 2021 | Blog_en
SAP Customer Experience — the Future of CRM With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer Experience is the new-gen CRM suite...
by weronika | May 19, 2021 | Blog_en
Contact Centers: The Last Line of Defense 78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of...
by weronika | Oct 8, 2020 | Blog_en
Gamifying in SAP Customer Experience SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between “gamifying” and customer...
by weronika | Mar 3, 2019 | Blog_en
Analysis of emotions and data is the future SAP Customer Experience research shows that Poles rarely forgive poor customer service. 73% of us are willing to ditch a brand if the service is companies respond to queries too slowly, almost one in two – ditch those that...
