by weronika | Nov 6, 2014 | Blog_en
To invest or not to invest in Workforce Management Do you have any advanced tools for scheduling and staff management? Is it worth to invest in WFM or better to do these tasks manually? Which option is cost effective in the long term? Here are some practical tips for...
by weronika | Jun 25, 2014 | Blog_en
Intelligent outbound forecasting WorkForce Management applications are useful tools not only for scheduling inbound operations in contact center, but also for telesales and telemarketing planning and management. Do we use the same algorithms to inbound and outbound?...
by weronika | Sep 4, 2013 | Press Release
Customer Service in Cloud SAP Cloud for Customer & SAP Contact Center Together with SAP, we’d like to invite you for our seminar dedicated to customer relationship and sales management based on two integrated solutions – SAP Cloud for Customer and SAP Contact...
by weronika | Aug 28, 2013 | Press Release
Revolutionary standards in Customer Service Waiting only a few seconds to connect with the infoline, dedicated agents adapted to the real needs of customers and – what is the most important – problems solved on the very first contact with the call center. It’s the...
by weronika | Jul 17, 2013 | Press Release
Skype in Proama for mass contacts Proama introduces Skype as the new channel of communication with customers. Thanks to the contact center SAP BCM integration calls from Skype goes directly to Proama’s National Customer Service Division and are handled in the same way...
