by weronika | Aug 28, 2013 | Press Release
Revolutionary standards in Customer Service Waiting only a few seconds to connect with the infoline, dedicated agents adapted to the real needs of customers and – what is the most important – problems solved on the very first contact with the call center. It’s the...
by weronika | Jul 17, 2013 | Press Release
Skype in Proama for mass contacts Proama introduces Skype as the new channel of communication with customers. Thanks to the contact center SAP BCM integration calls from Skype goes directly to Proama’s National Customer Service Division and are handled in the same way...
by weronika | May 10, 2013 | Blog_en
WFM Academy – Contact Center for advanced managers WFM is a customer-managed-method Today’s business is connected mainly with … gaining customers: new and existing ones. Therefore, companies always work on better service levels, their customers satisfaction and...
by weronika | Apr 24, 2013 | Press Release
Out-of-box system better suits to TV cable provider needs Newspaper Rzeczpospolita – the interview conducted by Luke Dec with Maciej Ziemiański and Bartłomiej Mikołajczak from INEA about our SAP Contact Center implementation Inea – the largest alternative...
by weronika | Mar 3, 2013 | Blog_en
SAP Quality Awards Each year, SAP presents the SAP Quality Awards for Europe, the Middle East and Africa to recognize customers who have achieved excellence in planning and executing their SAP projects and programs, delivering significant value to their organizations....
